Billing and Collections
The Association's managing agent, LB Property Management (LBPM), handles billing and collections for regular assessments (dues), special assessments, fines, and other fees payable by Association members. Please refer to your latest billing statement for more information. If you did not receive a statement, contact LBPM. You may also access their online portal to view your current balance due and make payments. Note you are responsible for paying assessments and fees whether or not a statement was received.
You can access your account on LBPM Online Portal through the link below.
LBPM Online Portal: https://lbpm.appfolio.com/connect
If your account was assigned to Witkin and Neal, and you wish to pay online, please visit the Witkin and Neal website for contact and payment information.
Address for payments via USPS:
Newcastle Manor Homeowners Association
c/o LB Property Management
P.O. Box 514017
Los Angeles, CA 90051
Address for overnight payments or any sent via couriers that cannot deliver to a USPS P.O. Box:
Newcastle Manor Homeowners Association
c/o LB Property Management
4730 Woodman Ave., Ste. 200
Sherman Oaks, CA 91423
If you wish to pay in person, please call LBPM first at (818) 981-1802 to confirm their business hours.
Auto-Pay
If you wish to set up auto-pay for your assessments, it is recommended you do it through the LBPM Online Portal, as the amount drawn will be updated as assessments are increased or decreased from time to time.
If you instead choose to set it up using your bank's bill pay service, ensure you look out for notices of dues increases and review your billing statement each month to make any necessary adjustments on your end accordingly. If you fail to do so and short-pay your dues as a result, you may be subject to collections actions, including late fees and interest.
Assessments
Your regular assessment (also known as "dues") is applied to your account and becomes payable on the first day of each month. You have until the 15th of each month to make the payment, otherwise it is considered late and subject to late fees and interest. If the amount of the assessment changes, you will receive notice between 30 and 60 days prior. The regular assessment covers routine Association costs such as trash pickup; electricity for common areas; water for common areas and all residents; common hot water for the west buildings; maintenance and repair of the pools, barbecues, gyms, elevators, common plumbing and sewage pipes, security cameras, fire/life safety systems, and rooftop chillers; pest control; wages and insurance for the on-site facilities supervisor and custodians; night watchman; gardeners and tree maintenance; liability and fire insurance; the managing agent's service fees for business administration and 24/7/365 response for maintenance emergencies; and contributions to the reserve fund for painting, pavement, and major equipment replacements.
Special assessments are one-time charges imposed on all units for specific purposes. This does not happen often, but when it does, you will receive advance notice specifying the amount and explaining the purpose.
Reimbursement assessments are imposed on individual unit owners who, following a hearing with the Board, are determined by the Board to be responsible for costs incurred by the Association, such as for damage to common property.
It is your responsibility to pay all assessments, regardless of whether you receive a statement. If you fail to pay any of the above assessments, the Board may record a lien on your unit with the County, which may then result in the Association selling your unit through foreclosure in order to cover the debt.
Official Policy
The Policy and Procedures on Assessments, Payments, and Collections for the Association document is the official operating rule regarding this topic.